Shipping Policies
At Petzome, we understand the importance of delivering your products in the best condition and on time. Therefore, we take extra care in packing your orders with utmost care and have partnered with some of the most reputed courier partners to seamlessly deliver your products.
What shipping methods do you offer?
All shipping comes via FedEx or UPS Ground. For smaller items, USPS may be used.
What shipping charges can I expect to incur ?
No! We have now made delivery FREE for everyone in USA !
How long will my delivery take?
The excitement of receiving a package! That’s why at petzome, we do our best to make sure you receive your delivery ASAP. Orders are usually process within 24 hours of purchase, ensuring you get your product as soon as possible. You will receive your product within 3 – 7 business days of placing your order. When the order is shipped, another email will be sent to you with a tracking number or information
Please note: On special occasions as holidays (Christmas…) or special sale events (Black Friday…), the time of processing your order could be slightly longer, but we will do our best to get your pet his or her item as soon as possible.
Delivery may be delayed also due to acts beyond our reasonable control, which may include, but are not limited to, pandemics, weather, strikes, power outages, shutdowns, province or governmental actions, and other similar acts.
How do I cancel or change my order?
You are allowed to cancel orders before they ship with no charge. Please note that once an order is processed after 24 hours, we are unable to change any details surrounding the purchase, such as the shipping address, payment information and order details. Please ensure all of your information is correct before placing an order. If you made an error, please email us as soon as possible at support@petzome.com (we will try our best, but it’s not guaranteed that we will be able to make any changes).
International Shipping
Unfortunately as this time, we do not accept international orders outside the United States.
I ordered multiple items but I have only received one/some of them. Why?
Purchases made of two different items from our could be delivered at different times, please do not worry if you receive one item but not the other, the other item will not be far behind. We do this to save shipping costs so we can maintain our Free Shipping USA Wide !
Damaged Shipping
At the time of delivery, if you notice damage to the package which may include rips or holes, please sign and accept the package but notate that on the form “Product Damaged”. This will protect you if there was any damage to the product during delivery. If there is extreme damage to the packaging, we suggest you refuse the order and then contact us immediately and we can send you a new order support@petzome.com.